Is there a specific way to burn my candle to make it last longer?
Most candles are designed to burn just over one hour per inch in diameter. For example, our glass-filled candles are designed to burn for approximately 2-3 hours at a time or per usage. If a candle is burned for periods less than what it was designed, the candle will start to 'tunnel'. You can avoid tunneling by making sure you, more times than not, burn the candle for the appropriate time.
 
Wicks should be trimmed every 3-4 hours of burning. So with our candles, if burned for the recommended time period, you could trim the wick to 1/4" prior to each time you use it.
 If your candle should start burning to one side, adjust the wick or check for a draft. All cotton wicks do not stay in place as well as the non-desired metal-core wicks, so you may need to adjust the wick occasionally.
 
Any candle flame can smoke if the flame is not burning efficiently. Other brands of candles will smoke because of the petroleum levels in the wax. Even essential oils can cause smoke. Our candles will not smoke if you take proper care of the wicks. If one of our candle flames is smoking, it is not burning efficiently. What you are seeing is carbon that is not able to burn off because the flame is too big or is in a draft. Remove the candle from the draft and/or trim the wick. Because soy wax burns slower than paraffin, we must use thicker wicks to melt the wax to the edge. Because of this, the wicks will tend to cause smoke IF THE WICK IS NOT KEPT TRIMMED! PLEASE TRIM YOUR WICKS WITH EVERY USE!

Once I place my order, when will it be shipped?
Once an order is placed it is shipped within 48 hours.  We ship Monday through Saturday, excluding holidays. If you want a candle by a specific date make sure you allow adequate time for delivery. Each order is hand poured.

 Will I know the cost of shipping before I place my order?
Yes. Before you check out your order will appear with specifics such as quantity, desired charity, shipping and billing address and so on. Your shipping cost will be calculated beneath the cost of the candle. Shipping cost will vary depending on size and quantity of candles ordered.

How long will it take for my candle to arrive after it has been shipped?
Normally your candle will arrive within three to five business days. If your order is placed on a Friday, Saturday or when there is a weekday holiday, you will need to allow at least one extra day for your candle to arrive.

How does your recycle program work?
Our recycle program is a great way to receive a free candle. For every empty 10 candle jars that you return to us that have been purchased through us, you will receive a free eight ounce candle of your choice. For every 25 empty candle jars that you return to us that have been purchased through us, you will receive a free 16 ounce candle of your choice. You have to pay for shipping of the empty jars but we will pay for shipment of your candle.

If I like a particular charity that is not affiliated with your company, can I request to have them added?
If we are not affiliated with a charity that you like or would like to donate to, we ask that you contact them and tell them about your request to add them to our list of affiliates. We also ask that you have them contact us.

I want to purchase a candle as a gift, how do I do that?
When you place your order for a candle you will be given options for packaging as well as gift giving. Select the desired option and proceed through checkout. Remember to specify the address of the receiver so the candle does not get shipped to the billing address in error.

How do I contact for customer service?
There are two ways to reach us:
Toll Free: 888-760-0774 (please leave a message and we will return your call within 24 hours)
Email: info@candleswithacause.com

My candle seems to be yellow. Is this normal?
Yes it is. Some of the fragrance oils that we use will discolor the wax. Usually any fragrance that carries citrus or vanilla scents are the ones that look slightly yellow.